Thank you for your nomination and votes! We have put up a link on our home page so that those who haven't seen it yet can have a look.
Due to unfortunate circumstances we are no longer able to accept personal cheques. We will, however, accept money orders, certified cheques, cash, interac, visa and mastercard.
Today my partner and I went for a drive in the town of Ajax and we are just disgusted in the litter we see everywhere. I'm not even talking about wrappers and bags and the normal litter that we try to combat everyday but intentional, deliberate litter for the sake of being seen. Plastic baggie signs littered by companies on every corner to promote business. It's a way of getting next to free advertising. It's a bylaw violation and a real embarrassment for the company that litters the signs all over town (or at least it should be). I mean we do have bench signs, bus stop ads and billboards if you want your logo out on the streets. Besides that, we have Search Engines, Canpages, Goldbook, YellowPages and local community publications. I'm sure I'm missing other mediums but you get the point. Please do something about it. Call the company and complain or call your town's bylaw. Let's keep the lawn signs on lawns where the work was performed. That way we can see the work the advertising company did and the homeowner can choose when to dispose of the ad. Most importantly, we can keep the town beautiful and free of plastic garbage signs. This is a call to action by anyone in the community that cares.
We have just been informed by our supplier that CertainTeed's Landmark shingle now has a LIFETIME warranty (50yrs) at no additional cost. Yes folks, they are that good!
I can't believe with all the agencies out there to protect the consumer and with programs like Mike Holmes' that people still opt for the cash jobs, awarding them to... a guy with a ladder! He has no name, very likely no registered company, no truck lettering (proabably because the name changes frequently), and basically no proof of his existence. If he has no company identity today, he will not have one tomorrow. It is a vanishing act. Please, please, please people, smarten up! With the GM layoffs (2yrs ago now?), I would think that close to a thousand people suddenly became expert roofers. The economy has picked up somewhat but I suspect that there are some of us still out there trying to earn a living as an imposter. Dissatisfaction guaranteed! In my buyer beware blog I mentioned a call I received from someone who has no trace of the company or persons that left behind a rather expensive repair job. The homeowner thought he needed eaves troughs so he paid for that and then he paid some more. And he still may be paying today. I would hope that he addressed the problem before new ones had opportunity to arise (such as rotted fascia boards). I really can't stress enough how easy it is to take the extra step and ask all the relevant questions. Tips to prevent fraud are listed on the BBB website. Remember: every good salesperson offers a warranty but when their phone number changes and they have no registered company, it amounts to nothing. Be smart with your roof. It protects everything inside your home.
I've noticed that sometimes potential clients will ask for a certain type of valley and I always wonder how other roofers sell homeowners on an idea. I visited a website that commented on an experience that one client had with the closed valley. I think we can all make one example of anything. I could name more than just one instance where the open valley failed so warning homeowners of the faults of a closed valley based on one experience is itself faulty and merits no further attention. Furthermore, the description of the roofing company whose closed valley failed seemed to fit the profile of a fly-by-night roofing company and so I'd have to assume that workmanship and expertise was secondary to making a quick buck. Moving on, here are a couple of things to think about when deciding open or closed:
-If only putting a layer of ice & water shield is considered insufficient underneath the closed valley, then why would the ice & water be sufficient for the first three feet of roof above the troughs?
Here's what I mean: since ice and snow sits on both of these areas, why should I sell you on the impermeability of ice & water shield on one area but not on the other? If you want to make argument that the joint is a vulnerable spot in the valley then I will tell you that a joint is a joint is a joint and there are many along the first three feet of roof unless your roof is 8' long (or less) on any side.
-Secondly, metal may facilitate the downward flow of water better than shingles do but when we talk about ice damming (which does occur over metal valley), we're not talking about the downward flow of water. We're talking about cohesive and adhesive forces that act to "pull" water from melted snow and ice up under the shingles. Metal valley does not extend more than 8" outward from the valley, whereas shingles can go as far out as you want them to. (In a closed valley, shingles "wrap" from one side of the valley to another). I've seen heater cables installed over metal valleys. I'm sure they are there for a good reason.
- As I mention on our product page, metal valley will be transported several times to get to the top of your roof. We've had calls about leaking metal valleys and the culprit would sometimes be a pin-sized hole, damage which is likely to have occurred during transport. Even the smallest holes do a whole lot of damage.
If you have any questions or thoughts you'd like to share regarding this topic, please comment.
Before I found out what a blog was, this was posted on the Durham Region Roofing website as its own page. This is my first blog and I thought I'd publish this since the content seemed "blog appropriate". Please share your stories if you have had or heard of a similar situation:
The question was Are all Roofers Pretty Much the Same? Consider this: there are over 200 roofing contractors in the durham area alone. What makes one different from another? We received a phone call for a roof quote and when we arrived to take a look, it seemed as though we were at the wrong address. From the ground, it appeared that there was a new roof. Nevertheless, we knocked on the door and found out that we were at the right house. What a disaster!! The roof was tarped in the back. Whatever company did her roof was no longer in business or operates under a different name. Regardless, they were nowhere to be found. It appeared some shingles had blown off. It happens sometimes in high velocity winds. Manufacturer's warranties are limited and high wind speeds are one of those stipulations. Anyhow, somehow, at some point she had them return (which is surprising). What did they do to fix the problem, you ask? They face nailed pieces of shingles (not whole shingles but part shingles, right side up, upside down; any which way really... (and for those who don't know, when the nails are not hidden, or "face nailed", they rust, losing mass and leaving beneath them a hole in the shingle that is too large (= leak). At least they could have caulked them if they were going to be so sloppy. Speaking of sloppy, check out the caulking job. Moving on, the metal valleys were cut short (the roof deck left exposed and vulnerable to rotting). Speaking of rotting (oh these guys were classic), they nailed over rotted wood. They may as well have scotch taped the darned things to the roof. This lady had thousands of dollars in damage to the inside of her home and had to redo her roof. Our price came in $200 more than the company that completed the work the year before. It was an expensive roof to begin with and she had paid for it TWICE!! (plus further costly damage).
I also visited a homeowner who was having a problem whereby when it rained, water would spill out from behind his new troughs. The roof looked great. The troughs were sloped properly. It actually took me a minute before I realized that there was one little detail that was overlooked by the "so called" roofing professional. Not enough overhang into the troughs. I told him what would be required but the roof looked as though it had also recently been done. I told him to save a dollar and call the company that did his roof and to ask them to fix the problem which should have been under warranty. He didn't have a receipt, their name, or any vague idea as to how he could get in touch with them. Probably a cash job. Well done.
Ok. Last one. My company was competing with another for a job in Brooklin. This company had done a few roofs in the area so they were somewhat known around the neighborhood. I think we lost them over $100 and a lot of undelivered promises (ice & water upgrade, for example). I later called to follow up with the homeowner who told me that he had already gone ahead with his roofing plans and expressed great regret in his decision to choose the other company. He knew of us by word of mouth. Besides the fact that they did not complete all of the work that they described in their quote, the most visible and most upsetting concern to him was the ridges. The contractor was so hurried to finish the job (and move on to the next) that this step was done (literally) in the dark!! The client thought they never used a chalk line but the neighbor (who had his roof done by us) confirmed for us that the fact is that they completed the job after the sun set. That is SO lame! It's not easy to make a dollar these days, I agree, but I would think that this would be the last dollar he would make on that street. Bad ethics. I wonder if they put up a lawn sign. I know I wouldn't take credit for that. Heck, I've made my guys redo a four foot ridge when they thought they're good enough that they don't need a chalk line. Not on my investment!! My reputation means more to me than keeping to a time schedule. I'm very involved in my business and need to know that everything is running my way - flawlessly. This is what really separates my company and other companies like mine from a lot of the others - P.R.O.F.E.S.S.I.O.N.A.L.I.S.M.; I.N.T.E.G.R.I.T.Y.; A.C.C.O.U.N.T.A.B.I.L.I.T.Y. Sorry. I get really passionate about this topic.
Anyway, I see and hear a lot of things but I'll stop there. Now is your turn. If you have a similar story you would like to share, please do. I hope you enjoyed my first blog. I did. It is more casual than that which I've put on the company website. I think it would be fun to establish a forum with people in my community and know what they are thinking. Enjoy the photos...
Owner, President of Durham Region Roofing Ltd. I, myself, have been roofing since 2006. I learned everything from my partner, who has been in the industry for over twenty years. Although my partner is the main decision maker in the field, I have made sure that I maintain extensive knowledge of the roofing industry because I realize that, as a woman, I must prove myself to be as good or better than my male counterparts and because as an owner, it is my business to know my field. My major contribution is my commitment to excellent customer service and ethical business practices, although my partner shares this view with me as well.